¶ Important Reminder: Remove the Camera Lens Protective Film Before Use
We’ve received multiple reports of obstacle avoidance not working properly on some units. After investigation, the root cause in many cases was the camera lens protective film not being removed during installation.
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¶ Why This Is Critical
The transparent film blocks the vision of the obstacle avoidance cameras.
This can lead to false detection, failure to detect obstacles, or navigation errors.
It directly affects user experience and product performance.
¶ What You MUST Do
- During installation, carefully remove all protective films from the camera lenses and any sensors.
- Visually check the camera areas after unboxing — some films are hard to notice.
- Remind all team members: “No film = Clear vision = Safe operation”
¶ Pro Tip
After removing the film, wipe the lens gently with a clean microfiber cloth if needed.
Let’s work together to ensure you gets the best experience from day one. Thank you for your attention and professionalism!