When the Docking Station or wireless charging system malfunctions, Yarbo may lose power and shut down. Once powered off, the device becomes inaccessible remotely, preventing engineers from performing diagnostics or applying potential software fixes.
Place Yarbo on the Docking Station and ensure it is properly aligned with the charging posts.
Reach out to support@yarbo.com or submit a ticket through the app to initiate a diagnostic session.
Do not leave Yarbo powered off on the Docking Station if wireless charging is not working — this will prevent remote access and delay issue resolution.